SOCIAL 3 Injury rate is computed based on the number of injuries per million hours worked. Injuries refer to work-related incidents that resulted in at least one day of medical leave. The total number of hours worked in FY 2023 was 3,813,004. 4 Lost day rate is computed based on the number of man-days lost due to workplace injuries per million hours worked. 5 Absentee rate is computed based on the number of absent days over the number of available scheduled work days, regardless of whether the absence was due to a work-related illness or not. Employees assume individual ownership and responsibility for OHS management and are encouraged to proactively report all OHS related incidents, including non-compliances and non-conformities. OHS performance monitoring includes all staff (both full-time and part-time) and contractors involved in the daily operations and project management of development sites. CLAS provides staff with safe and healthy working conditions and strives to eliminate or minimise hazards and risks through various measures, aiming for a ‘zero harm’ outcome. ISO-certified OHS Management System CapitaLand’s OHS Management System has been externally audited by a third-party accredited certification body to ISO 45001 standards, a recognised international standard for OHS Management Systems, for more than a decade. Internal audits are scheduled at least once a year, covering 50% of the sites in each country and external audits are scheduled annually with an accredited third-party certification body. CLAS has presence in 13 of the 19 countries covered under CapitaLand’s OHS Management System. CLAS seeks to appoint and gives preference to ISO 45001 certified contractors, vendors and service providers. In Singapore, non-ISO 45001 certified vendors and service providers are required to achieve bizSAFE Level 3 and above. Hazards Identification and Risk Assessments are carried out annually or when necessary. OHS hazards are identified for the administration, development and operational functions of CLAS’ businesses and their risks are assessed. CLAS has also put in place various standard operating procedures to identify and reduce occupational injury rates. For new investments, the Environment Health Safety Impact Assessment (EHSIA) enables the investment team to consider OHS risks and opportunities upfront and to identify mitigating measures early. This approach underscores our commitment to integrating safety and sustainability in our investment decisions. Fostering a Safety-first Culture Ascott launched Ascott CARES to further raise the standards of care for its guests, staff and partners with the implementation of stringent health and cleanliness measures at its properties. Ascott also collaborated with Bureau Veritas to provide independent audits and certification for the hygiene and safety standards of Ascott properties worldwide. The comprehensive protocols of Ascott CARES comply with the World Health Organization’s standards and local regulations, and Ascott CARES has been rolled out to Ascott properties globally. CLI and CLAS seek to foster a positive and proactive ‘safety-first culture’ with zero fatality, permanent disability or major injury, and for main contractors where applicable. Two new safety initiatives were launched in 2023 – CLI Global Safety Guidelines (GSG) and the iSafe digital app. CLI’s GSG assures a consistent standard of safety practice. The GSG provides clarity in terms of safety requirements to CLAS’ operators. This is especially crucial as safety practices and requirements vary from country to country. The GSG sets the base, and CLAS’ properties conform to the GSG even if local country regulations do not require them. Staff and workers receive training on OHS, like “Safety Fundamentals” and “Risk Assessment Essentials”, to better equip them to implement the GSG. To enable worker participation in safety improvement opportunities, CLAS leverages CLI’s in-house digital solution, the iSafe digital app. The iSafe app empowers staff to “snap and submit” safety improvement reports as they perform their day-to-day duties. This app is enabled for all Singapore properties and will be progressively rolled out globally. Amongst CLAS’ employees and employees at CLAS’ third-party managed properties, there were zero workrelated incidents resulting in fatality and permanent disability, and 22 staff work-related injuries reported in FY 2023. Thorough investigations were conducted, and all necessary follow-up actions, such as reinforcing the OHS standard operating procedures amongst staff to minimise the occurrence of such hazards, were undertaken. Amongst CLAS’ employees, the injury rate3 was 4.7, the lost day rate4 was 49 and the absentee rate5 was about 3.5% in FY 2023. In FY 2023, there were no incidents of material non-compliance with safety laws and regulations. iSafe digital app 45 CAPITALAND ASCOTT TRUST
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