Investment Community (Investors, Analysts) and Media Supply Chain (Main Contractors, Vendors, Suppliers and Creditors) Community Cultivate trust and confidence through two-way communication, deliver sustainable distributions and achieve capital stability Be a fair and reasonable employer for goods and services, and share industry best practices Establish strong relationships with the community to collectively build a sustainable business environment; be a responsible corporate citizen and contribute to the communities in which CLAS operates • CLAS’ website (www. capitalandascotttrust.com) • Annual and Extraordinary General Meetings • Annual reports and sustainability reports • Timely announcements on SGXNet and CLAS’ website, including financial results and business updates • Quarterly analyst and investor results / business updates briefings and group calls • Roadshows, conferences and meetings • Media releases and media interviews • Participation in sustainability surveys • Sharing CapitaLand’s EHS policy, contractor management guidelines, house rules and standard operating procedures (SOPs) • Collaborations with CapitaLand Hope Foundation to contribute to non-profit organisations • Management of ESG issues • Corporate social responsibility programmes • Partnerships with government, national agencies and nongovernmental organisations • Media releases / announcements to update on key initiatives • Sustainability reports • One-on-one meetings and dialogues with government, national agencies and non-governmental organisations as necessary • Operational efficiency and cost optimisation • Earnings, operational performance, business strategy and market outlook • Long-term sustainable distributions and total returns • ESG risks and opportunities • Fair competition and compliance to procurement policy • Adherence to safety requirements • Volunteerism and philanthropy • Community programmes to generate wider awareness of health and wellness and advocate sustainable consumer behaviours • Sustainable building developments • Environmental, health and safety measures in properties • Compliance with laws and regulations • Advocating best practices Through various engagement channels, CLAS seeks to understand our stakeholders’ views in order to communicate effectively and build lasting partnerships with them. Issues of interest to CLAS’ stakeholders have been discussed earlier in this section and are summarised below. SUSTAINABILITY REPORT 2023 60
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