SOCIAL STAKEHOLDER ENGAGEMENT CLAS recognises that meeting the needs of our stakeholders creates long-term business viability and success. We proactively engage our stakeholders to better address their needs, build social and relationship capital and develop shared values for the long term. Employees Customers (Guests and Tenants) Stakeholders Develop a high-performance work culture that embraces diversity, innovation and teamwork Understand guests’ needs; track, monitor and enhance their experience Engagement Channels • Regular dialogue sessions with senior management • Ongoing consultations and conferences through various feedback channels, annual performance assessments for employees to track performance and identify training and development goals • Engagement through one-on-one meetings and networking events • Employee engagement surveys • Volunteer programmes • Recreational and bonding activities • Regular employee engagement initiatives • Regular satisfaction surveys • Guest Rating Score • Engagement programmes / activities and post event feedback • Loyalty programmes • Marketing and promotional campaigns Key Topics / Issues • Career development, training and progression • Remuneration and benefits • Work-life balance • Employee welfare and well-being • Occupational health and safety • Promoting a culture of service excellence • Health and safety • Quality and well-managed properties • Operational and service improvements • Positive guest experience 59 CAPITALAND ASCOTT TRUST
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