SOCIAL in the world to offer its guests global access to a comprehensive suite of telehealth, tele-counselling and travel security advisory services. In a global partnership with leading health and security services company International SOS, Ascott provided the following complimentary services as part of its enhanced Ascott CARES commitment: - Medical Advice & Assistance: Get guidance from International SOS’ health experts on matters including medication, non-life-threatening ailments, acute and chronic illnesses. - Travel Security Advice: Receive advice on security matters like safe transportation options and assistance during in-country incidents such as protests or natural disasters. - Mental Health & Emotional Support: Access accredited counsellors for help with various mental and emotional health issues including depression, anxiety and trauma. - Evacuation Coordination and Support: Receive assistance for medical or security incidents requiring evacuation to a medical centre or repatriation to a safe location. In 2023, the programme assisted over 100 of Ascott’s guests across 15 cities in areas such as medical assistance, travel advisory and emotional support. Enhancing Guest Experiences A pillar under Ascott CARES, Ascott seeks to build resilient and prosperous communities where it operates, anchored in strong community support and cultural heritage. Ascott strives to ensure that guests get to experience well-rounded local experiences and culture as they settle into a destination. In addition, to foster interaction amongst guests and elevate guests’ experience during their stay, our properties curate events and activities for guests to participate in. At our Ascott-managed Vietnam properties, the first Friday of every month is Residents’ Day. Guests, who are mainly expatriates and business travellers, are introduced to a variety of authentic Vietnamese food and drinks, including Vietnamese spring rolls, green sticky rice, lotus seed sweet soup and salt coffee. Such activities allow our guests to learn more about Vietnam’s history and gain a deeper appreciation for the local culture. lyf one-north Singapore collaborated with Monster Day Tours on a Singapore Street Food & Night Tour to introduce the lyf residents to Clarke Quay, Singapore’s most popular night spot, and other places of interest along the Singapore River. The tour also included a UNESCO hawker dining experience, where the participants enjoyed local Singaporean dishes, such as prawn noodles, satay and fried carrot cake at Lau Pa Sat. Such heritage tours conducted by the properties promote an appreciation of local cultural heritage, as well as enhance guests’ experiences during their stays. Participants on the Singapore Street Food & Night Tour visiting places of interest (top) and enjoying local dishes (bottom) Introducing traditional Vietnamese dishes to guests on Residents’ Day 53 CAPITALAND ASCOTT TRUST
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