Employee Engagement CLAS supports opportunities for management-employee engagements through various channels, including staff communication sessions held by the senior management of CLI and Ascott. These sessions allow the senior management to communicate and interact with the employees, facilitating the effective flow of information and alignment Building a Healthier Workplace CLAS adopts CapitaLand’s well-being strategy of building a culture of holistic well-being, which is critical to developing workplace resilience. In 2022, the CapitaLand Wellbeing Programme was refreshed to offer a more holistic focus on six dimensions of wellness that contribute to one’s sense of wellness or quality of life – emotional (mental), financial, purposeful (community involvement), social, career and physical wellness. Employees are able to access the CapitaLand Wellbeing Programme to learn more about managing the six dimensions of wellness and to seek support when needed. Regular virtual talks on these six dimensions are available for all employees globally to join. As part of the CapitaLand Wellbeing Programme, regular talks are conducted on various topics of well-being. of business goals and objectives across the workforce. New joiners are also invited to engagement events with the senior management of Ascott, to welcome them and assist them in assimilating into their new roles. Conducted annually, Ascott Moments Week is a week-long event that celebrates staff around the world while reinforcing behaviours that promote service excellence. Ascott Moments Week 2023 centered on the theme “You Matter! Bringing the Brand Experience to LIFE", focusing on the key role employees play in delivering excellent Brand Experience through the Brand Signatures, activations, and touchpoints. CLAS practises an open-door policy, allowing all employees to raise their concerns or feedback relating to any aspect of their employment with senior management or the Human Resource department. Employees can also access information such as the company’s latest developments, employment policies, benefits and practices through CapitaLand’s Intranet. Employee engagement or pulse surveys are conducted annually. In 2023, a group-wide Employee Pulse Survey was conducted for all CLI staff through independent vendors Qualtrics and Ugam. The survey included questions on employee engagement, core values & culture, growth & development, empowerment & accountability, performance & recognition, work processes, collaboration & teamwork, employee wellbeing and net promoter score. The survey included both close-ended questions on a Likert scale and openended questions. The results were aggregated to understand employees’ perceptions of their work environment and identify areas for improvement. The survey had a participation rate of 93% and the average engagement score was 84%, an improvement from 2022’s participation rate of 91% and average engagement score of 83%. For the CLI Lodging business unit, which the employees of CLAS’ Managers and CLAS’ Ascott-managed properties are part of, the employee engagement score was in line with CLI at 84% with a participation rate of 89%14. Following the survey, the HR Business Partners worked with the respective CEOs to address the key issues within their business units. At the Group level, initiatives were rolled out to address concerns, where applicable. 14 A further breakdown of the survey results was done for the Managers, with the employee engagement score at 75% and participation rate of 80%. SUSTAINABILITY REPORT 2023 50
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