Embedding Sustainability into Operations CLAS’ Ascott-managed properties embed sustainability into their day-to-day operations, and deploy several innovative solutions and digital technologies to reduce consumption and waste. These solutions also serve to enhance employee productivity and guest experience. Occupancy detection technologies to reduce air-conditioning electricity usage when apartments are vacant. Using an artificial intelligence learning model, the solution optimises savings whilst maintaining maximum guest comfort ‘Go Green’ notifications are sent through Ascott’s Discover ASR mobile app and guests are rewarded with loyalty points should they request for a lower frequency of cleaning of rooms Mobile key feature on Discover ASR mobile app to reduce the number of plastic key cards purchased Guest breakfast entitlement solutions that enable the operations team to remove paper breakfast coupons Digital newsstands that reduce the number of hard copy newspapers purchased Backend workflow solutions that allow staff to save paper by organising schedules and tasks digitally instead of on paper SUSTAINABILITY REPORT 2023 30
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